Terms and Conditions

Published December 9, 2019

In this guide

General

  1. Life Insurance Direct Australia Pty Ltd (A.B.N. 98 121 266 957) is an Australian Financial Services Licensee (AFSL No.473135) who is authorised to advise and deal on a range of financial products. Click here to access our Financial Services Guide.
  2. This information published on our website is not designed to provide personal financial or investment advice. It is general in nature and does not take into account your particular investment objectives, financial situation or investment needs.
  3. While we compare a number of participating insurers in the Australian market, not all products in the Australian market place are represented.
  4. The insurance products we compare have different features and different levels of coverage. Not all of these differences are considered or disclosed in our comparisons.
  5. The statistics and figures presented in this website are based upon historical data, obtained from external sources.
  6. There is no guarantee or suggestion that markets will behave as they have in the past.
  7. Future results will be affected by political & economic events.
  8. We are not registered tax (financial) advisers and the information contained on our website does not constitute tax advice. You should take professional advice about your obligations, liabilities and entitlements before acting on the factual information and general advice published on our website.
  9. Life Insurance Direct makes reasonable efforts to ensure the information published on our website is accurate and current at the time of publication, but things change. If you identify an error please bring it to our attention and we’ll correct the information. If you have any questions about the information we publish please contact us directly.
  10. The Product Disclosure Statements published on our website are documents prepared by and provided by the Insurers themselves. We reasonably believe the documents to be current and correct but we cannot and do not guarantee that they are accurate, true or correct.
  11. The information published on our website is not directed to your particular circumstances, needs or objectives. It may not be appropriate for you so you should seek advice tailored to your individual circumstances before making any financial decision.
  12. We assert ownership of, and copyright over, all information published on our website © Copyright 2004-2020

Lowest Price Guarantee

We guarantee to provide you with the most competitive quote for your insurance. We’ll compare your existing offer against the fully underwritten policies offered by the Insurers on our Approved Product List and if we can’t beat their offer, by finding a better policy, with a better price or better terms, we will pay you $250. Underwriting criteria applies. We will require evidence of the competitor’s quote on application and or renewal. This offer may be withdrawn at any time.

If you would like to check availability in relation to your policy or situation please call us on 1300 135 205.

Posting a Review on Life Insurance Direct’s Website

We, at Life Insurance Direct, understand that the quality of an insurance product is determined as much by the quality of the service the Insurer provides, as the price and terms of the contract. In fact, your experience with the Insurer may be more important.

This is why Life Insurance Direct is proud to host review platform that allows consumers like you to share your recent experiences with your Insurer. If you’ve dealt with a Life Insurer in the past twelve months, or have a personal experience you’d like to share, then log on, sign up and post your review.

Be fair. Be open. Be accurate. There are a few more things to remember but they’re covered in the below Terms and Conditions.
Understand that other people – just like you – are looking for information that will help them make the right decision.

The User Reviews published on this site represent the views of the writers themselves and are not the views of Life Insurance Direct. We encourage you to exercise discretion and good judgement before you act on, or react to, any user review because their specific experience may not be typical of most users’ experience. Consider your own individual circumstances, or get advice, before you make any decision. We encourage our users to share their experiences but please understand that we are not endorsing, normalising or validating the views and experiences they choose to publish on our site. These reviews are not advice and we are not liable for any loss or damage caused by their reviews or from your decision to act on them.

Other things to know:

  1. Life Insurance Direct is a business and not a community site. We receive a commission/fee for any business booked through this site.
  2. We won’t publish fake reviews. We believe that being honest and accurate benefits our clients and we expect you to demonstrate a similar commitment. Be fair. Be open. Be accurate. If you’re not, or can’t be, we’ll remove your review and ban you from the site.
  3. We want the forum to be useful and accurate. We won’t remove bad reviews just because you’re critical of the Insurer or the product. If you’re fair, open and accurate your review will stand – but we may contact you directly to confirm these aspects. We will delete your post if it is offensive, inaccurate or too subjective. If your review isn’t likely to help anyone else assess the Insurer or the product then it might also be removed.
  4. We believe in being open, fair and accurate and we’ll extend that courtesy to anyone who uses our site – including the Insurers about whom you may be commenting. We’ll hold them to the same standards that apply to you but don’t be surprised if they choose to post a comment in response to yours.
  5. By submitting a review you are confirming that you have had, or currently have an insurance product with this insurer. You also accepted and acknowledge our review posting guidelines.

PRIVACY POLICY: SECURING YOUR PERSONAL INFORMATION

We respect your privacy. As a professional business, we are committed to the Australian Privacy Principles and we have adopted the following principles for managing your personal information.

APP1 – Transparency and Openness

This section outlines our clearly expressed and publicly available policy on the management of personal information.

On request by a person, we will take reasonable steps to let the person know, generally, what sort of personal information we hold, for what purposes, and how we collect, hold, use and disclose that information.

APP2 – Anonymity

Wherever it is lawful and practicable, you have the option of not identifying yourself when entering transactions with us. Please be aware that if you do not identify yourself we may not be able to provide you with advice or services.

APP3 – Collection

We will not collect your personal information unless it’s necessary to provide the information, advice or service you’ve requested.

We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way.

We will not collect information about you unless:

  1. you have consented; or
  2. the collection is required by law; or
  3. the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the individual whom the information concerns:
    3.1. is physically or legally incapable of giving consent to the collection; or
    3.2. physically cannot communicate consent to the collection; or
  4. the collection is necessary for the establishment, exercise or defence of a legal or equitable claim.

APP4 – Unsolicited Collection

We will not collect your personal information unless it’s necessary to provide the information, advice or service you’ve requested.

If we collect personal information about you from someone else, we will take reasonable steps to ensure that you have been made aware of these matters listed (except to the extent that making you aware of the matters would pose a serious threat to the life or health of any individual.)

We will neither collect, retain, use or disclose personal information about you without your explicit knowledge and consent.

APP5 – Notification

At or before the time (or, if that is not practicable, as soon as practicable after) we collect personal information about you, we take reasonable steps to ensure that you are aware of:

  1. our identity and how to contact it; and
  2. the fact that you are able to gain access to the information; and
  3. the purposes for which the information is collected; and
  4. the organisations (or the types of organisations) to which we may disclose information of that kind; and
  5. any law that requires the particular information to be collected; and
  6. the main consequences (if any) for you if all or part of the information is not provided.

If it is reasonable and practicable to do so, we will only collect personal information about you from you.

APP6 – Use and disclosure

If you provide us with personal information to obtain a quote or advice you should understand that we will not use or disclose your personal information for any other purpose  unless:

  1. both of the following apply:
    1.1. the other purpose is related to the primary purpose of collection. If the personal information you’ve provided to us is sensitive information then the other purpose has to be directly related to the primary purpose of collection; and
    1.2. you would reasonably expect us to use or disclose the information for the secondary purpose; or
  2. you have consented to the use or disclosure; or
  3. We reasonably believe that the use or disclosure is necessary to lessen or prevent:
    3.1. a serious and imminent threat to an individual’s life, health or safety; or
    3.2. a serious threat to public health or public safety; or
  4. We have reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities; or
  5. the use or disclosure is required or authorised by or under law; or
  6. We reasonably believe that the use or disclosure is reasonably necessary for one or more of the following by or on behalf of an enforcement body:
    6.1. the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
    6.2. the enforcement of laws relating to the confiscation of the proceeds of crime;
    6.3. the protection of the public revenue;
    6.4. the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct;
    6.5. the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.

 APP7 – Direct Marketing

The law allows us to use your personal information for direct marketing purposes if:

  1. it is impracticable for us to seek your consent before that particular use; and
  2. we will not charge you for giving effect to your request not to receive direct marketing communications; and
  3. you have not made a request to us not to receive direct marketing communications; and
  4. in each direct marketing communication with you, we draw to your attention, that you may express a wish not to receive any further direct marketing communications; and
  5. each written direct marketing communication by us with you (up to and including the communication that involves the use) sets out our contact details.

APP8 – Cross-border disclosure

Life Insurance Direct uses, and relies on, some external service providers to operate our business efficiently and effectively. Some of these service providers are located outside Australia. Our Financial Services Guide lists the countries in which these providers operate or where you personal information may be stored. We may transfer personal information about you to someone who is in a foreign country only if:

  1. we reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the National Privacy Principles; or
  2. you consent to the transfer; or
  3. the transfer is necessary for the performance of a contract between you and us, or for the implementation of pre-contractual measures taken in response to your request; or
  4. the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the individual between us and a third party; or
  5. all of the following apply:
    5.1. the transfer is for the benefit of the individual;
    5.2. it is impracticable to obtain your consent to that transfer;
    5.3. if it were practicable to obtain such consent, you would be likely to give it; or
    5.4. we have taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the National Privacy Principles.

APP9 – Identifiers

We will not adopt as its own identifier of an individual an identifier that has been assigned by:

  1. a government agency; or
  2. an agent of a government agency acting in its capacity as agent; or
  3. a contracted service provider for a Commonwealth contract acting in its capacity as contracted service provider for that contract.

We will not use or disclose an identifier assigned to an individual by an agency, or by an agent or contracted service provider, unless:

  1. the use or disclosure is necessary for an organisation to fulfil its obligations to the agency; or
  2. it is required for legal reasons; or
  3. the use or disclosure is by a prescribed organisation of a prescribed identifier in prescribed circumstances.

An identifier includes a number assigned by an organisation to an individual to identify uniquely the individual for the purposes of the organisation’s operations. However, an individual’s name or ABN (as defined in the A New Tax System (Australian Business Number) Act 1999) is not an identifier.

APP10 – Data quality

We take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date.

APP11 – Data security

We take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.

We will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed under the Australian Privacy Principles.

Although we maintain a regular plan of recovery in the event of the loss of data stored in relation to products and for the purposes of compliance with internal dispute resolution procedures, we do not store individual personal data in relation to people’s use of the website, or any aspect of personal details such as names, addresses, phone numbers, email addresses or credit card data which may be used to identify a person or their insurance information.

APP12 – Access and correction

If we hold personal information about you, then we will provide you with access to that information. You just need to let us know you’d like to review the information and we will provide you with access to that information.

Please understand that we do not need to provide you with access where:

  1. in the case of personal information other than health information, providing access would pose a serious and imminent threat to the life or health of any individual; or
  2. in the case of health information, providing access would pose a serious threat to the life or health of any individual; or
  3. providing access would have an unreasonable impact upon the privacy of other individuals; or
  4. the request for access is frivolous or vexatious; or
  5. the information relates to existing or anticipated legal proceedings between the us and you, and the information would not be accessible by the process of discovery in those proceedings; or
  6. providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations; or
  7. providing access would be unlawful; or
  8. denying access is required or authorised by or under law; or
    8.1. providing access would be likely to prejudice an investigation of possible unlawful activity; or
    8.2. providing access would be likely to prejudice:
    8.3. the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; or
    8.4. the enforcement of laws relating to the confiscation of the proceeds of crime; or
    8.5. the protection of the public revenue; or
    8.6. the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
    8.7. the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders, by or on behalf of an enforcement body; or
  9. an enforcement body performing a lawful security function asks us not to provide access to the information on the basis that providing access would be likely to cause damage to the security of Australia.

However, where providing access would reveal evaluative information generated in connection with a commercially sensitive decision-making process, we will give you an explanation for the commercially sensitive decision rather than direct access to the information.

If we are not required to provide you with access to the information because of one or more of these reasons, we will, if reasonable, consider alternative arrangements.

We have the right to charge you for providing you with access to the information we hold. If we do charge you for providing access to personal information, those charges:

  1. will not be excessive; and
  2. will not apply to lodging a request for access.

APP13 – Correction

If we hold personal information about you and you are able to establish that the information is not accurate, complete and up-to-date, we will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.

If we disagree about whether the information is accurate, complete and up-to-date, and you ask us to associate with the information a statement claiming that the information is not accurate, complete or up-to-date, we must take reasonable steps to do so.

We will provide reasons for denial of access or a refusal to correct personal information.

Life insurance direct takes your privacy seriously and if any issue has arisen in relation to privacy and the use of this site, you may contact us at info@lifeinsurancedirect.com.au

Refer a Friend

Get a month’s worth of premium for free when you refer a friend to us. Every time a new user uses your invite link to:

to become new clients of ours after 1 May 2018, they become a successful referral. Everyone wins because both you and your friend will get a month’s worth of premium for free (up to A$100 each).

Refund Policy:

Birthday Offer Terms and Conditions

Birthday Voucher Offer only valid for: Life Insurance; Trauma Insurance; Income Protection; TPD Insurance; Business Expenses Insurance; Keyman insurance

Voucher only valid for new insurance policies taken out through Life Insurance Direct; Offer expires on user’s date of birthday 2023; Voucher cannot be used in conjunction with any other offer; Voucher is valid for one time use only; $200 voucher is paid as a one off rebate to you 6 weeks after your policy commences.

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