Recently there has been an increase of questions around people having more than one life insurance policy and then claiming on them, especially with the ASIC 498 report revealing a multitude of claims being declined. We’d like to put your minds at ease by answering your most prevalent questions.
Life insurance companies in Australia generally do not have any restrictions when it comes to purchasing multiple life insurance policies.
However, the amount of cover must be justified and you have to clearly disclose all existing policy information when completing the subsequent application forms.
Hi,
I have three superannuation funds, all with life cover included. – Colonial Mutual, REIV and REST
As I did not qualify for any other life insurance I have always thought that these would all pay out if I was to become deceased.
While discussing this with a friend recently, she intimated that my estate may only be able to receive proceeds from one of these.
Would love this clarified.
Hi Angela,
There is a huge misconception that you cannot have multiple life insurance policies in Australia however in general this is not true (excluding income protection – where this may be the case) however I would do two things to be certain.
Firstly I would contact your superfund, and ask them to explain and send you a copy of the latest PDS for that covers your life insurance cover and ask them to confirm if it would present a problem with you having multiple policies and ask them to highlight the pages that cover exclusions and limitations. While I did review one of the PDS’s which did allow for multiple policies it would be best for you to contact them each provider and confirm and to get a copy of the latest Product Disclosure Statement for your records.
Secondly group life insurance policies provided by superfunds are generally not guaranteed renewable which means that the REST, REIV or Colonial Mutual group policies terms and conditions can be downgraded at any time. Therefore while they may allow you to hold multiple policies today they may not in the future. Therefore you would want to review any alterations to the product terms and conditions as and when they happen or to review these on a yearly basis to ensure that they still allow you to have multiple policies at that time.
If you need further assistance please give us a call.
Hi, I have death cover with two superannuation funds. My understanding is that if I passed away my dependants or estate would be entitled to receive proceeds from both funds. However, the underwriter happens to be the same insurer for both funds – can this affect whether both are paid out?
Hi Cathy
Great question, in general where both polices have been fully underwritten and you have disclosed to the insurer / underwriter that you have multiple polices. They will generally both pay out.
However group policies are generally not underwritten at application time, therefore you will need to check the PDS / Policy Documents to ensure holding multiple death cover is permitted according to the policy of both funds. Most will allow you to but important to check.
Secondly important to note that group policies offered through superannuation funds are not Guaranteed Renewable contracts therefore from time to time the insurer may change the terms and conditions of the policy that could prohibit you from claiming on multiple death cover benefits in the future?
I had life/ TPD and IP insurance with my Superfund. However, I have ceased this given I am covered under my home insurance policy and felt paying for 2 was a waste. The amount my Superfund covered me for was minimal compared to my home loan insurance. Was this wise?
Hi, Wayne.
Thank you for your question.
As I am not aware of your personal circumstances, I can’t tell you whether cancelling your TPD and IP taken through your Superfund was a good idea or not.
However, it’s important that you understand the features, benefits and terms and conditions of your policy, whether purchased through Super or an external provider to determine if it meets your specific requirements.
If you would like to discuss the pros and cons of holding your policy inside vs outside your Super in more detail please contact us.
Hi,
I am currently in the process of sorting out insurances for my family. I sought out some guidance from a financial planner recently and would like to get some clarifications if possible.
Quick background. My current super fund will only fund me up to $800,000 for life and TPD insurance so it has been recommended I then take out an additional $2 million in cover separately to ensure I have adequate cover.
My wife, on the other hand, is through another super fund that apparently will cover her up to $2 million in cover as required.
My question is, is there a reason I can’t take out the recommended cover through the same super fund as my wife if they will give me the recommended amount?
Thanks in advance.
TJ.
Hello TJ.
Thanks for your question.
You can generally change your super fund anytime, using superannuation rollovers. However, before doing so you might want to first inquire whether you wife’s super fund will provide you the $2 million cover you’re seeking. The fund might require additional information for such a high sum insured, for example, how high-risk your occupation, your age and your general health.
On the other hand, purchasing an individual life and TPD policy outside your super has its own benefits, including the ability to customise your cover, choosing your ownership structure and the ability to include critical illness insurance.
Please feel free to give us a call and specialist will assist you in making an informed decision.
I have two funeral policies. Do both payout upon my death? If not, then I don’t want to be paying for two if only one will be covered. Thanks.
Hello Ellen.
You are generally allowed to have multiple funeral insurance policies. However, the total amount of cover you purchase is usually limited to $15,000.
Also make sure the underlying insurer of each policy is different because if you have more than one policy from the same underlying insurer, chances are they’ll have a clause stating the maximum amount payable when you lodge a claim.
If you’d like a specialist to assist you in reviewing your policies, please give us a call on 1300 135 205.
The issue is that from what I could see none of the documents that BT provided (statements, welcome letter, PDS) made clear that the benefit would be offset. There are two different structures in the PDS and at least one of the documents BT provided should have clarified which one applied.
I have been recently diagnosed with 4th stage Breast and Bone Cancer and received a payout from my Super, Income insurance is set up and being paid plus my Life Insurance was paid. I also had TPD insurance which I expected to be paid too.
BT are now saying that the TPD insurance was offset and they don’t have to pay it. I have lodged a complaint just waiting on feedback from them.
Can you please advise how they could possibly get away with this?
Hi Sandra,
I’m sorry to hear about your diagnosis.
As I’m not familiar with the specifics of your life insurance contract with BT I can’t provide you with a clear answer. However, if you purchased TPD and Life insurance through your superannuation, your claim might be dependent on the policy structure you chose; combined, individual or flexible policy linking.
While combined policies are generally cheaper, when a claim is paid out in one cover type, the insured amount of the other cover types included in your policy is set to reduce by the amount claimed.
It is best to seek guidance from a specialist. Please feel free to contact us on 1300 135 205 and request the assistance of our dedicated claims team.
My Son, 35years old, passed away with no dependants or partner. He had 3 super funds, all with death cover. 2 Policies were with the same company for approx. the same value. They have sent a letter saying they have combined them, after his passing, and are only paying out on 1 policy. The 3rd policy is with another company and they are saying they will decline the payout.
The policies under the same insurer were both current and premiums being paid and were held with LUCRF the other that they are considering declining is with CBUS, also up to date with payments.
Do I accept this as fact, and just accept it or decline and fight it? I don’t understand why it is all so hard. It has been 3mths of being mucked around, they just keep asking for more information.
He was single, we paid out all his debts, he was on a pension with no children, we were the beneficiaries, how hard can they make it? It is wrong that they can make it so hard after the death of your only child.
I am so terribly sorry to hear about your loss and the difficulties you’ve been experiencing with the insurance companies. If your son was a customer of ours, please give us a call on 1300 135 205 so our dedicated claims team can assist you.
Claiming life insurance through superannuation can a very tricky because you first need to meet the policy definition of a valid claim, then meet the rules on the trust deed and then the condition of release per the Superannuation Industry Supervision (SIS) legislation.
It’s best to contact the life insurance companies who issued to policies provided by these super funds. LUCRF insurance is provided by OnePath and CBUS insurance is issued by TA Life Limited.
Because your son’s LUCRF policies are with the same insurer, OnePath Life Limited, an offset clause might be in place that only one lump sum payment will paid out.
I encourage you to contact the life insurance companies directly and speak with their claims department. I which you all the best.
OnePath: 1300 133 667
TAL: 1300 209 088
Hi. I have life insurance with Real Insurance and I also have life insurance with Rest, my super fund.
My question is do they both payout? Or is the lesser amount only paid out? Thanks for your advice.
Hi Kerryanne,
Thanks for your question. Generally, if a valid claim is submitted and you’ve satisfied the insurer’s and super fund’s requirements, both claims could be paid out. However, life insurance is not meant to enrich the recipients, so be careful that you are not overinsured because then your beneficiaries might not receive the full payout of both claims.
Please give us a call on 1300 135 205 for further clarification.
Can I claim from multiple funeral policies that I have and as per Duty of disclosure I have disclosed all the policies that I have… Will I get the full sum insured from each policy?
Hi Eva.
You can generally have more than one funeral insurance policy. However, the amount of cover you’re insured for (adding all the policies together) must be justified. Please give us a call on 1300 135 205 for assistance.
My husband had 2 life policies from 2 different companies. One paid out and the other did not. If one paid out, does that mean the other one does not?
Hi Mildred. I am sorry for your loss.
Because I am not familiar with the circumstances surrounding your husband’s death I cannot provide you with an answer. It’s always best to contact the insurance companies claims department directly for correspondence on such matters.