Life Insurance Claims Statistics
We review the claims statistics of some of Australia’s leading life insurance brands. The amount of claims an insurer pays out is generally a good indication that the company is delivering on its promises to help you financially support your beneficiaries should you pass away.
Published February 28, 2014
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Table Of Contents
Company Claim Statistics
Asteron
Total Claims: $88 million

Cause of claim | Percentage of total claims |
Cancer | 49% |
Diseases of Circulatory System | 15% |
Other | 10% |
Senility and ill defined conditions | 10% |
Accidents and external causes | 9% |
Diseases of the respiratory system | 7% |
OnePath
Total Claims: $109,578,283


Cause of Claim | Percentage of claims – Male | Percentage of claims – Female |
Cancer | 37% | 50% |
Other* | 30% | 26% |
Heart Conditions | 17% | 9% |
Self-inflicted injury | 5% | 1% |
Motor vehicle traffic accidents | 4% | 5% |
External causes | 3% | 3% |
Stroke | 2% | 3% |
Nervous system conditions | 1% | 2% |
Pneumonia and influenza | 1% | 1% |
*Diabetes mellitus, acute respiratory infection, kidney failure, dementia, severe burns, asthma and Alzheimer’s disease
AIA
Total Claims: $317,064,718

Cause of claim | Number of claims |
Cancer | 1009 |
Other* | 849 |
Cardiovascular | 398 |
Musculoskeletal | 160 |
Respiratory | 79 |
* Includes complications of pregnancy, digestive/genitor-urinary system, endocrine disorders such as diabetes, infections diseases, respiratory conditions, suicide/suspected suicide
AMP
Total Claims: $282.6 million


TAL
Total Life Insurance Claims: $272,783,602

Biggest causes of claims
Cancer | Heart Disease |
| Cardiovascular Disease
|
Stroke | |
|
2012 was not an out of the ordinary year for claims, with $22 billion* paid out over the last 7 years.
* The Risk Store – Life Industry Claim Statistics 2012
Company Claim Statistic Sources:
- AIA: Some life insurers make claims, we pay them – April 2013, Asteron: Facts of Life – Asteron life Claims 2012, OnePath: The facts, figures and faces, AMP: AMP Total claims paid, TAL: Our Commitment to Australians – Claims the TAL way, CommInsure: Claims Statistics 2012
- Cancer Council
- The Heart Foundation
- Bureau of Statistics
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