OnePath

OnePath FAQ

• Who owns OnePath?

  As of June 2019, OnePath is fully owned by the Zurich Insurance Group Ltd.

• Who is Zurich?

  Zurich is a global insurance group, employing over 50,000 people in more than 170 countries and territories. With its acquisition of OnePath, the insurer now owns around 20% of the Australian retail life insurance market.

• How will my OnePath policy be affected now Zurich owns it?

  Your policy will remain as it is; your premiums and benefits will not change. Zurich owns the OnePath brand and OneCare product range and will continue to manage and sell OnePath policies.

• Who should I contact about my OneCare Policy?

  Zurich took in over 500 OnePath staff members. You can still contact your original OnePath consultant and contact Zurich directly. Alternatively, speak to an insurance specialist by calling us on 1300 135 205.

• Why did Zurich buy OnePath Life?

  In December 2017, Zurich announced their agreement with ANZ to acquire their life insurance business, OnePath Life. The purpose of the acquisition is to create a leading life insurance business in Australia.
  
  By acquiring life insurance businesses like Macquire Life and OnePath Zurich is able to continue providing value for money insurance products, while maintaining exceptional customer service.

• Can I trust Zurich with my OnePath policy?

  Zurich Financial Services Australia Limited (Zurich) began their operation in 1961 and is part of the multinational insurance group based in Zurich, Switzerland. For over a century they have been loyally serving Australian customers and in 2016 they have paid more than $140 million AUD in life insurance claims.
  
  Whether Zurich can be trusted with your cover is completely dependent on your requirements and insurance needs.

• How does OnePath’s OneCare unemployment benefit work?

  If you were to unexpectedly lose your job, due to other reasons than illness or injury, the Unemployment Benefit will make the minimum repayments on any of the below loans issued by the ANZ Bank:
  

  • Any home loans
  • Investment home loans
  • Business loans
  • Personal loans
  • Margin lending loans

  As the life insured, you have to be unemployed for at least 30 days and meet all of the other eligibility criteria for the benefit to become active. It will pay the lessor of the minimum loan repayments with ANZ, your sum insured or $5,000 for a period of up to 3 months, while you are still unemployed.

• Am I eligible for frequent flyer points?

  As a valued OnePath Onecare customer you can earn frequent flyer points. Earn one Qantas Point for every dollar of eligible premium you pay, earning up to a maximum of 20,000 points per year. You need to be registered for Qantas Frequent flyer program and currently you can join for FREE to find out more visit https://www.qantas.com/fflyer/do/dyns/joinffp?code=ANZLIFE.

• How does the multiple lives discount for OnePath work?

  OnePath Life rewards customers with premium discounts when they combine all their insurance. A Multiple life discount of up to 5% will be provided when you link your policy with an eligible family member or with a business partner or a combination of both (extended business group).

• What’s the difference between Premier Maximiser Option and just Premier Trauma Cover?

  While both Premier Trauma options covers you for 60 specified trauma conditions, adding the Premier Maximiser provides you double the benefit amount payable for partial payments.
  
  For example, if you were to undergo minor heart surgery and only have Premier Trauma cover, you’ll receive 10% of the amount insured capped at $20,000. However, if you had the Premier Maximiser you’d receive double that – 20% of the amount insured capped at $40,000.

• Is it true that OnePath provides a six year benefit period opposed to 5 years for income protection?

  OneCare Income Secure Cover has a few benefit periods available. Depending on your occupation you can choose a benefit period of two years, six years, or to the age of 55, 60 or 65. If you have a white-collar job you can choose a benefit period of up to 70 years. The great news is, when you look at a comparison between the insurers with a benefit period of 5 years, your will see Onepath’s 6 year benefit period included in the results. Therefore always keep this “bonus year” in mind when considering which policy to select.

• Benefits of using Life Insurance Direct to manage your Onepath application

  Due to our strong relationship with a number of insurers and specifically with Onepath we have the ability to have new applications with medical loadings up to 75% on lump sum cover reviewed. This comes after working closely with Onepath for over 10+ years and is not available to many other companies. Please note any existing clients with an existing increased premium due to a medical loading would need to complete a new application to have access to this.

• As a New Zealand citizen living in Australia, am I eligible for OnePath life cover?

  Yes, however you are NOT eligible for their direct product. You can apply for their retail policy, which we can assist you apply for however it is important you disclose you kiwi residency status when you apply for a policy. Your application will then be assessed (underwritten) by an underwriter at Onepath and based on their decision you may be deemed eligible.