MLC Best Doctors Service

When you have an eligible MLC Life Insurance policy, you can request a second opinion regarding your diagnosis and treatment plan by accessing a network of more than 50,000 leading medical specialists from around the world.

Published April 10, 2018

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What is MLC Best Doctors?

MLC Best Doctors gives you free access to a network of over 53,000 medical specialists from around the world without you even having to leave your house. At no extra cost, Best Doctors will arrange for independent advice for any medical condition, injury or illness you might be experiencing.

Why use the MLC Best Doctors Service?

Best Doctors MLC is part of a medical information services company that helps members identify the right diagnoses and treatment plan. It is essentially a worldwide Doctors network, consisting of the world’s top 5% medical specialists, ranked by impartial peer review.

Using state-of-the-art technology, and predictive analytics Best Doctors bring together the best medical minds to prevent unnecessary suffering and misdiagnoses.

The majority of people use Best Doctors when they need:

Since its founding in 1989, by Harvard Medical School physicians, Best Doctors has become available in 30 countries, with over 36 million members worldwide, as of July 2016. Since 2010 the company expanded offices in Miami, Ecuador, Montreal and Australia (Level 7, 10-16 Queen Street, Melbourne).

Who can access MLC Best Doctors?

In the past, you had to have an eligible MLC Trauma Insurance policy to gain access to the Best Doctors service. However, since 1 October 2017, the Best Doctors Services have expanded to include more customers and is no longer limited to cover type. You can access Best Doctors by visiting the Best Doctors website and providing them with your MLC policy number for any of the following:

Once you have access, you, your children, parents and your partner’s parents are eligible to seek a second opinion on medical scenarios from the amazing Best Doctors Network. You’ll receive confidentially and independent advice about any one of thousands of medical conditions, from a heart attack and cancer to less critical conditions such as allergies, severe migraines, and back pain.

How Do The Best Doctors Services Work?

  1. Log into Best Doctors.
  2. Explain your medical concern, in complete confidence, and submit a question. Ask specific questions to ensure they fully comprehend your condition and concerns.
  3. The Best Doctors Network will carefully analyse your complete medical history, all your records, images, and tests.
  4. The doctors will then consult with their specialist experts who work with MLC patients treating physicians.
  5. Your case gets matched with a medical expert best suited to your particular inquiry.
  6. You’ll receive an accurate diagnosis and treatment recommendations.

It’s important to note that although helpful and convenient, Best Doctors should not replace your current relationship with your doctor or medical specialist. The network acts as an added support and should merely serve to offer you a second opinion from a leading medical specialist regarding diagnoses and advice on treatment.

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Services Offered Through Best Doctors

The program offers three levels of medical advice, ranging from critical conditions, where you require a full medical diagnostic review, to simple medical concerns or questions.

1. Basic medical questions: 48 hours turnaround

DocOnline uses a leading panel of GPs to provide quick answers to your basic medical questions.

2. More in-depth question, no medical review: 5 to 7 days

AskTheExpert makes use of their Best Doctors’ Australian medical team to work with you, making sure you’re asking the right questions and then compiling an expert report from a leading international expert.

3. A serious medical condition, full medical history: 15 to 20 days

InterConsultation utilises a world leading specialist to perform an in-depth review of your diagnosis and proposes a treatment plan.

A Best Doctors Case study

Wendy was concerned, for weeks she experiences a consistent dull pain in her chest. It would appear suddenly and without cause, persist for days and then disappear.

Since an early age, Wendy suffered from high blood pressure. During one of her regular check-ups, she mentioned the chest pain to her local doctor, who continued to monitor her carefully.

After weeks of agony, Wendy used the Best Doctors service to request a second opinion. A leading Cardiologist in the UK responded and diagnosed Wendy with a rare heart condition called ‘aortic dissection’ – a tear in the aorta. His advice saved Wendy’s life.

Wendy had sent his response to her local doctor, and upon reading the Cardiologist’s diagnoses and the supporting medical material, he immediately booked Wendy for surgery.

Frequently Asked Questions

  • What are best doctors?

    The Best Doctors service is a unique collection of worldwide leading medical specialists covering over 450 specialities and subspecialties, and MLC provide access to this amazing network as an additional free benefit to their eligible policyholders and their families.
  • How are the Best Doctors selected?

    Best Doctors are selected via a panel of impartial peers – medical specialists already within the Best Doctors network.
  • Do I have to make a claim on my policy to use the best doctors’ service?

    No. If you are an MLC policyholder with an eligible policy, you can use the Best Doctor’s services at any time, regardless of whether you’ve submitted a claim.
  • How much does the Best Doctor’s service cost?

    The MLC Best Doctors service is completely free. There is no cost or limit to the number of times you or your family can use MLC Best Doctors.
  • Will the best doctors’ service affect my insurance claim?

    No, using the Best Doctor’s service will not affect claims made on your insurance.
  • How do I access the Best Doctors online service?

    Register and log in to Best Doctors’ online at askbestdoctors where you’ll have access to the three levels of medical advice, extensive multimedia library, and a symptom checker.

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