What is MLC Best Doctors?

MLC Best Doctors gives you free access to a network of over 53,000 medical specialists from around the world without you even having to leave your house. At no extra cost, Best Doctors will arrange for independent advice for any medical condition, injury or illness you might be experiencing.

Who can access MLC Best Doctors?

You have to have an eligible MLC Trauma Insurance policy to gain access to the Best Doctors service. You can access Best Doctors by visiting the Best Doctors website and providing them with your MLC policy number.

Who’s medical situation can be sent to MLC Best Doctors?

Once you have access, you, your children, parents and your partner’s parents are eligible to seek a second opinion on medical scenarios from the amazing Best Doctors Network. You’ll receive confidentially and independent advice about any one of thousands of medical conditions, from a heart attack and cancer to less critical conditions such as allergies, severe migraines, and back pain.

Connect and consult with top doctors online. You don’t have to wait days to talk to a doctor. You simply login to Best Doctors and post a question. A qualified, professional doctor will respond to your basic medical question within 48 hours.

To apply for MLC Trauma Insurance, simply complete the below form requesting an MLC Trauma Insurance Policy.

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It’s important to note that although helpful and convenient, Best Doctors should not replace your current relationship with your doctor or medical specialist. The network acts as an added support and should merely serve to offer you a second opinion from a leading medical specialist regarding diagnoses and advice on treatment.

A Best Doctors Case study

Wendy was concerned, for weeks she experiences a consistent dull pain in her chest. It would appear suddenly and without cause, persist for days and then disappear.

Since an early age, Wendy suffered from high blood pressure. During one of her regular check-ups, she mentioned the chest pain to her local doctor, who continued to monitor her carefully.

After weeks of agony, Wendy used the Best Doctors service to request a second opinion. A leading Cardiologist in the UK responded and diagnosed Wendy with a rare heart condition called ‘aortic dissection’ – a tear in the aorta. His advice saved Wendy’s life.

Wendy had sent his response to her local doctor, and upon reading the Cardiologist’s diagnoses and the supporting medical material, he immediately booked Wendy for surgery.

It is Easy to Submit a Medical Query to MLC Best Doctors

The very first step involves the MLC member to logging into Best Doctors to explain their case, in complete confidence, and submit a question. Upon receipt of a medical question, the Best Doctors Network will:

  • Carefully analyse each MLC member’s complete medical history, all their records, images, and tests.
  • Depending on your level of inquiry, ask specific questions to ensure they fully comprehend your condition and concerns.
  • Consult with their specialist experts who work with patient’s treating physicians.
  • Match your case to the best medical expert.
  • The Result: An accurate diagnosis and treatment recommendations.

The program offers three levels of medical advice, ranging from critical conditions, where you require a full medical diagnostic review, to simple medical concerns or questions.

Basic medical questions – 48 hours turnaround

DocOnline uses a leading panel of GPs to provide quick answers to your basic medical questions. You simply need to submit a question.

More in-depth question, no medical review – 5 to 7 days

AskTheExpert makes use of their Best Doctors’ Australian medical team to work with you, making sure you’re asking the right questions and then compiling an expert report from a leading international expert.

Serious medical condition, full medical history – 15 to 20 days

InterConsultation utilises a world leading specialist to perform an in-depth review of your diagnosis and proposes a treatment plan.

how the best doctors service work
Source: Best Doctors Quality Survey, April 2012.

Why use the MLC Best Doctors Service?

Best Doctors MLC is part of a medical information services company that helps members identify the right diagnoses and treatment plan. It is essentially a worldwide Doctors network, consisting of the world’s top 5% medical specialists, ranked by impartial peer review.

Using state-of-the-art technology, and predictive analytics Best Doctors bring together the best medical minds to prevent unnecessary suffering and misdiagnoses.

Since its founding in 1989, by Harvard Medical School physicians, Best Doctors has become available in 30 countries, with over 36 million members worldwide, as of July 2016. Since 2010 the company expanded offices to Miami, Ecuador, Montreal and Australia (Level 7, 10-16 Queen Street, Melbourne).

Frequently Asked Questions

The Best Doctors service is a unique collection of worldwide leading medical specialists covering over 450 specialities and subspecialties, and MLC provide access to this amazing network as an additional free benefit to their eligible policyholders and their families.
Best Doctors are selected via a panel of impartial peers – medical specialists already within the Best Doctors network.

The majority of people use Best Doctors when they need:

  1. Assistance in deciding between various treatment options
  2. Confirmation of their diagnoses
  3. A second opinion, because their condition is not improving
  4. Reassurance because they have doubts about their doctor’s recommendations
  5. Confirmation regarding the strategy their doctor recommended
  6. To better understand their medical condition
No. If you are an MLC policyholder with a trauma benefit, you can use the Best Doctor’s services at any time, regardless of whether you’ve submitted a claim.
The MLC Best Doctors service is completely free. There is no cost or limit to the number of times you or your family can use MLC Best Doctors.
No, using the Best Doctor’s service will not affect claims made on your insurance.
Register and log in to Best Doctors’ online at askbestdoctors where you’ll have access to the three levels of medical advice, extensive multimedia library, and a symptom checker.

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