AIA Vitality
This popular health and wellness program is available to eligible insurance policy holders. It rewards members with shopping vouchers, discounts and premium discounts when they’re actively improving their health. Take out an AIA Australia insurance policy with us now to unlock all the member benefits of the AIA Vitality program.
Published November 2, 2023
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What is AIA Vitality?
AIA Vitality stands out as a world-class health and wellness program, championing the cause to make Australia one of the healthiest and best-protected nations. The program emphasizes prevention and early intervention, aiming to reduce the impact of chronic health conditions on Australians. By focusing on improving five modifiable behavioral risk factors through the 5590+ framework, AIA Vitality encourages members to lead healthier, longer, and better lives.
Members earn valuable rewards and premium discounts by actively engaging in their health, completing online assessments, attending medical check-ups, and reaching various health milestones. The more points earned, the higher the status level, unlocking greater discounts and rewards. It’s a program designed to reward efforts towards a healthier lifestyle, ensuring significant savings on premiums as members take steps to improve their health.
AIA Vitality Starter
AIA Vitality Starter is tailored for individuals embarking on their wellness journey, offering a simpler, more accessible version of the comprehensive AIA Vitality program. Members enjoy free health assessments, in-person health checks at select pharmacies, and a 30% discount on popular gym memberships and fitness devices from Fitbit and Garmin. The program also provides up to 30% cashback on selected Virgin Australia flights, including international destinations.
AIA Vitality Benefits
AIA Vitality offers a range of benefits that are tied to members’ health and wellness activities. Participants in the program may qualify for discounts on AIA insurance policies, and they have the opportunity to earn shopping vouchers. The program also provides up to 50% cashback on selected Virgin Australia flights, including international destinations, contingent on the member’s level of engagement and health activities.
Earn a Free Apple Watch
AIA Vitality members can earn an Apple Watch Series 9 by meeting weekly physical activity targets. To get started, members apply for a $649 interest-free loan with etika over 24 months. AIA Vitality covers all standard interest and administration charges if members achieve their weekly Active Benefits targets monthly. However, if targets aren’t met, members will be responsible for that month’s loan repayment.
It’s worth noting that AIA Vitality Starter members can access this benefit only upon reaching Platinum status. Successful applicants receive an Apple Store Gift Code valued at $649 to purchase the Apple Watch Series 9 (GPS) 41 mm online. Any costs exceeding this amount, or for additional accessories, are borne by the member.
Virgin Australia Flights
AIA Vitality members can enjoy cashback of up to 50% on the base fare of eligible Virgin Australia flights, applicable to one international and one domestic booking, or two domestic bookings per membership year. The cashback percentage is based on the member’s AIA Vitality status at the time of booking, with Bronze members receiving 10%, Silver 20%, Gold 30%, and Platinum 50%. Additionally, one accompanying passenger on the same booking is eligible for the same status-based cashback.
The first two flights are at the member status level discount. All flights after that are at a 10% discount.
- BRONZE – 10%
- SILVER – 20%
- GOLD – 30%
- PLATINUM – 50%
You must have completed an AIA Vitality Check within 18 months of booking your flight, in order to be eligible for the cashback.
Free Shopping Vouchers
Unlock shopping vouchers as you accumulate AIA Vitality points. At every 5,000-point milestone, you’re eligible for a gift voucher, with the value increasing at higher point levels. For instance:
- 5,000 Points: $20 Voucher
- 20,000 Points: $80 Voucher
- 35,000 Points: $200 Voucher
Redeem your vouchers at popular retailers including Ticketmaster, Woolworths, Myer, and Rebel. Now, you can also choose from Amazon Australia, Bunnings, and House.
HOYTS Cinemas
Active Vitality members will receive up to 50% discount off movie tickets, with a max of 6 tickets per month.
Endota Spa Treatments
You’ll now get twice as many spa vouchers per membership year, including discounts based on your Vitality status (20 to 50%). Maximum of 4 vouchers per year.
Vitality Active Benefits
Hit your weekly Active Benefits targets and earn a $5 voucher. Choose from iTunes, Woolworths, Uber, Uber Eats, Google Play, Apple Gift Card, or participating AFL clubs. Alternatively, make a difference by donating your voucher to charities like Black Dog Institute, Cancer Council, Diabetes Australia, National Breast Cancer Foundation, The Forktree Project, or Youngcare. You can also save by depositing the reward into your Commonwealth Bank account.
Vitality Partners
Use your membership card at any of the below companies and gain access to rewards and discounts:
- Virgin Australia
- Woolworths
- Endota Spa
- HOYTS
- Myer
- iTunes and Google Play
- Uber and Uber Eats
- Dietitians Association of Australia
- Virgin Active
- Fitness First
- TerryWhite Chemmart
- Guardian
- Amcal+
- Goodlife Health Clubs
- Fitbit, Garmin and Apple Watch
- Allen Carr’s Easyway
- Amazon
- Bunnings Warehouse
- House
- Rebel
- Cancer Council
- Diabetes Australia
- The Forktree Project
- Youngcare
- Selected AFL clubs, including North Melbourne, Essendon, Sydney Swans, St Kilda, Hawthorn, Collingwood, and Fremantle.
AIA Vitality Membership Fee
AIA Vitality is a special program that offers rewards and discounts to its members, but it comes with a monthly fee. If you have a PP or PPPI insurance policy with AIA, joining AIA Vitality will cost you $10 every month, or you can choose to pay $60 every six months, or $120 for the whole year. All these prices already include the GST tax. However, if you are covered by myOwn health insurance, you won’t have to pay anything extra to be a part of AIA Vitality; it’s already included in your plan.
Initial Premium Discounts
Vitality members will receive an initial discount of 17.5% on their Life, Trauma and TPD cover. New members will also receive an initial 7.5% discount for Income Protection and Business Expenses Policies (Income Stream Benefits). Any new policies will have the initial discount applied from their policy commencement.
As long as you’ve been a Vitality Member since 20 January 2017, you will automatically have the initial discount applied to your income protection and business expense policy.
How to Earn AIA Vitality Points
- The first step to earning Vitality Points is by purchasing an AIA Life, TPD, Trauma or Income Protection plan or health insurance policy, and joining the AIA Vitality program. You will also need to download the Android or iPhone App.
- The second step is to know your health by completing online surveys, for example, the non-smoker declaration, the mental health questionnaire, and the AIA Vitality age.
You can earn up to 6,000 points per year when visiting your GP or TerryWhite, Chemmart pharmacy and completing a health check. You’ll also receive additional points if your Body Mass Index (BMI), blood pressure, cholesterol or random blood glucose is within a healthy range. - Step Three is about improving your health through exercise, for example, you’ll earn 100 points by simply walking 12, 500 steps.
In addition, you can elect to record your diet by logging one food entry a day to earn additional points.
If you do need help, Vitality Australia has a dedicated support team that you can call 1800 VITALITY (1800-848-254), and there is 30 day cooling off period (free trial).
AIA Vitality Status Level
When accumulating enough points, you’ll move up a level and unlock even more rewards. New members will start on Bronze and work their way up to Platinum. A higher status can earn you up to a 20% discount on your lump sum premiums.
| Bronze 0 – 9,999 points | Silver 10,000 to 19,999 points | Gold 20,000 to 29,999 points | Platinum 30,000 or more |
New to Know Your Health
| Online Nutrition Assessment | Completing this informative online evaluation results in you receiving 500 points, per assessment (done twice a year, 6 months apart). |
| Nutrition Tracking | Earn up to 4,800 points per year when you log your food intake (using a Fitbit, Fitbug or Jawbone app). |
| Fitness Assessment | Earn up to 3,000 points when completing a fitness assessment at one of Fitness First’s 60 locations. |
| Mental Wellbeing Assessment | Use this assessment to help you identify stress triggers. Upon identification, it will provide you with the appropriate tools to manage your stress better. You’ll also earn 1,200 Vitality points. |
| Online Skin Self-examination | Complete a simple online skin assessment and earn 500 points. |
| Eye Checks | Every year that you go to an Optometrist for your check-up, you’ll receive 500 points, for 3 consecutive years. |
| Dental Check-up | All members with the Adult’s Maintenance Package will earn 1,000 Vitality Points for their annual check. |
New to Improve Your Health
You’ll receive more rewards when making healthy food choices and tracking your physical activity. Up to 25% discount off Garmin and Fitbit devices, making it even easier for you to log your food intake and activities.
Additional discounts are listed below:
- Receive up to $400 cashback when visiting Anytime Fitness. You need to attend at least 24 times on a rolling 91 day period.
- Virgin Active has increased their membership fee discount to 50% for all Vitality members.
- When you stop smoking with Allen Carr devices, your benefit increases up 100% back.
- You’ll also receive 30% upfront and 20% cashback for an initial consultation with an accredited, practising Dietician.
- Flu Vaccine points have doubled to 1,000 per membership year, and you’ll now receive another 1,000 points for a Pneumococcal Vaccine.
Enjoy More Rewards
| Discounts & Savings | Bronze 0 – 9,999 Points | Silver 10,000 Points | Gold 20,000 Points | Platinum 30,000 Points |
|---|---|---|---|---|
| Retail Vouchers | $20 | $40 to $60 | $80 to $100 | $150 to $200 |
| Virgin Australia | 10% | 20% | 30% | 50% |
| Vitality Active Benefits | Weekly | Weekly | Weekly | Weekly |
| Endota Spa | 20% | 30% | 40% | 50% |
| Hoyts tickets | 6 per month | 6 per month | 6 per month | 6 per month |
| Fitness device discount | 25% to 30% | 25% to 30% | 25% to 30% | 25% to 30% |
| Fitness First | Up to 30% discount on 12 to 18-month Platinum contract. | Up to 30% discount on 12 to 18-month Platinum contract. | Up to 30% discount on 12 to 18-month Platinum contract. | Up to 30% discount on 12 to 18-month Platinum contract. |
How to Increase / Maintain my Premium Discounts
Life, Trauma and TPD: If you don’t engage with the program in the first year, and you started on the Bronze status, your discount will go down by 2.5%. Maximum Discount over the life of the policy is 20% at Platinum.
The higher your status level, the greater your discounts and rewards.
Lump Sum Benefit Premium Flex
| Status | Percentage Change | Maximum Discount |
|---|---|---|
| Bronze | – 2.50% | 20% |
| Silver | – 1.25% | 20% |
| Gold | 0.00% | 20% |
| Platinum | +1.00% | 20% |
Income Protection and Business Expenses: After your 1st year you will receive increased discounts to your policy providing you move to Silver status or above. Maximum Discount over the life of the policy is 20% at Platinum status.
Income Stream Benefits Premium Flex
| Status | Percentage Change | Maximum Discount |
|---|---|---|
| Bronze | 0.00% | 20% |
| Silver | +0.50% | 20% |
| Gold | +1.00% | 20% |
| Platinum | +2.00% | 20% |
How do I join?
To join the AIA Vitality program and access the benefits available to members, you need to take out an insurance policy with AIA Australia. Simply contact us and we will set up your membership for you. You will receive a welcome email explaining the program, and then you can log into the Vitality website to begin accessing the benefits of your membership.
Frequently Asked Questions
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When will Qantas flight discounts be replaced with Virgin Australia?
Virgin Australia’s partnership with AIA Vitality will be enforced starting Tuesday, the 30th of October. Monday, 29 October 2018 will be the last day you can book a flight with Qantas and get cash back from your Vitality membership. You’ll have to send this booking confirmation to AIA Vitality before 30 November 2018. -
How do I book an eligible discounted flight with Virgin Australia?
You must use the Virgin Australia booking portal to ensure you’ll receive any relevant cashback. Log in to your AIA Vitality account, go to the Flight Benefit under the ‘Enjoy Your Rewards” section and follow the prompts. Remember, only flight with an AIA Vitality “sticker” is valid for discounts. -
Which retailer is replacing JB Hi-Fi?
Ticketmaster is replacing JB Hi-Fi as a benefit to AIA Vitality members. You can earn up to $650 per year in vouchers to spend on some of Australia’s biggest sporting blockbusters and concerts.
As of 30 October 2018 JB, Hi-Fi will no longer appear in your Vitality shopping rewards. Any rewards you still need to collect must be done by 29 October 2018. -
How long can you maintain your status level?
Your Vitality status level is carried over to the next year. Once you reach a particular status level, it’ll be maintained until you accumulate enough points to move up to the next status level. However, if you don’t earn enough points to maintain your status, you’ll be moved to the appropriate status level the following year. -
How do you cancel you AIA Vitality membership?
If you’d like to cancel your membership, you can contact AIA Vitality directly at 1800 848 254. However, it is important to note that all AIA membership benefits, including discounts on your AIA insurance policy premiums, cease when you are no longer a member.
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With the flight reward on vitality, it says this “To qualify for the cashback, there needs to be a 10 day lead time between the booking date and the departure date.” Just to clarify, does this mean I will only get the cashback if I book max of 10 days before I leave?
Hi Steven, Actually it means the opposite. It means you need book a minimum 10 days before you fly out.
For example, you can’t book today and fly out tomorrow to get the cashback.
It stops people abusing the system. I hope this makes sense. Thanks
Ok, great as instructed I have gone to the Qantas website and booked my flight, what do I need to do to claim my cash back off my flight?
Hi Steven, Redeeming your cashback is easy.The first thing you need to do is get a copy of the e-ticket that Qantas emailed you, you will know when you have the right document as it has a barcode in the right hand side of the document (you know this as the e-ticket) with a booking reference number under it. Secondly you need to email your e-ticket to: queries@aiavitality.com.au and be sure to include your AIA Vitality Membership number in the subject line. Thirdly, you will need to update your details to ensure your bank account details are saved into your Vitality account http://www.aiavitality.com.au and you can do this by navigating to the following section:
Rewards > Flight Benefit > Get Started ..
Click on the ‘Bank Account Details here’ link to update this information.
That’s it, please note it will take a week for the Vitality Team to review your eligibility and to provide confirmation of the amount of cash back you are entitled to for the flight.
If you need any further assistance please reach out .. Thanks
Awesome, I just received confirmation from the team that they have calculated my eligibility of my cash back to be $196 which is great, as I only just joined AIA Vitality and am currently only on a “Bronze” status. The great news is it was a real 10% off the entire booking! They have confirmed that the payment will be passed through to my account in the next 3 weeks.
It was easy and exceeded my expectations, thank you.
Now I just need to work on improving my status by getting fit!
Thank you
Steven
No problem Steven, Glad we could help. Remember to check in with the AIA Vitality Website – http://www.aiavitality.com.au to ensure you get the most out of your membership.
Thanks again.
how to join?
Hi Butain
I can see you have also requested for one of our specialists to call you which they will be doing shortly. However the answer to your question is that to join the AIA Vitality program you need to have an AIA Priority Protection policy in place. Therefore when you talk to our specialist they will provide you with 2 options a policy with the Vitality program and one without for you to consider which is best for you.
Hi there,
As a Vitality member, may i ask if i get any discounts on travel insurance when travelling overseas?
Regards
Hi Sumant, Thank You for your question. At this stage there are no discounts on Travel Insurance specifically for members of AIA Vitality. Please keep in mind that changes and partners within the program may change from time to time so always check in on the AIA Vitality Website to ensure you keep up to date. Thank You
Hello,
I had a look at the AIA vitality website and saw that you can get up to 50% off Fitness First Black Label memberships. How does this work? Does the gym charge me the usual fee and I get cashback from AIA?
Hi Shane, thanks for your great question regarding AIA Vitality. Essentially, as you indicated the normal fee is paid and you will then provide AIA with your receipt and they in turn will provide you with cashback for the 50% of the membership.
How to cancel aia vitality membership?
Hi Sandro
It is easy just complete the Vitality cancellation form. Please note once you cancel you will lose the all the benefits of the program including any discounts you may be receiving on your AIA insurance policy premiums for being a vitality member.
Hi,
Does AIA offer a discount for multiple policies, e.g. myself and partner taking out life insurance, TPD and trauma? Also, is a membership to AIA Vitality free if you have one of the above policies?
Thank you.
Hi Lisa.
Thank you for posting your question.
Combined policies, also known as bundled or linked policies (for example combining life insurance and TPD insurance), is a great way to save on your premiums.
AIA does provide opportunities to combine or link life insurance with trauma insurance and TPD insurance. A bundled premium discount of 12.5% is available when an AIA Income Protection solution is combined with life and/or crisis recovery.
However, the eligibility of these discounts depend on the specific policy you apply for. Because I am not aware of you and your partner’s personal circumstances and requirements I cannot say whether you’ll be eligible or not.
If you need help with this, you might want to fill in the quote form above so one of our consultants can assist you. Alternatively, feel free to call us directly on 1300 135 205.
In answer to your second question; to qualify for an AIA Vitality membership you must be 18 years or older; an Australian Resident and you must be the life insured on a current, eligible AIA Australia insurance policy. Membership cost is $10 a month GST included.
You can also gain access to AIA Vitality when purchasing Health Insurance cover from AIA, called myOwn.
I am existing priority protection policy holder. If I join this Vitality program, can get 12.5% for my first-year premiums?
You mention the entry level is Bronze. If I do not have much engagement, the discount will be reduced to 10% or less. Please clarify.
Also, how do I get the discount or voucher for Hoyts tickets? In addition, I joined a Gym centre which is AJ in Algester. Can I get the $100 rebate?
Hi,
The premium for your lump sum AIA Priority Protection policy will reduce by the initial 12.5% discount when the policy owner next pays a premium. If you don’t engage with the program in the first year, your 12.5% discount will go down to 10%.
Your AIA Vitality membership year will run for 12 months from registration, i.e. the date your Vitality membership was created. So, if your AIA Vitality is added at any other date than when your policy was issued, your policy year and AIA Vitality membership year will not be the same and will, therefore, renew at different times.
If you are an existing AIA Priority Protection policyholder without Vitality you can contact your financial adviser to facilitate the process of signing up. If accepted, you will be sent an email requesting you to activate your account online at aiavitality.com.au.
For the discounts and vouchers earned, you will receive a gift card that will be emailed to you and can be downloaded as a PDF. Another email notification will be sent to activate your gift card, which must be done within 3 months of receiving the card.
AJ’s Sports Centre is not an AIA Vitality affiliate, however you can earn up to 100 points when using a fitness device, like a fitbit or app on your phone, and linking it to your Vitality app to record your activity level.
For more information on AIA Vitality, please give them a call on 1800 848 254.
Does the fitness first discount apply to existing members that have been with FF for more than 12 months and are out of contract and paying month to month? Thanks
Hi Darren,
Both new and existing Fitness First members that have AIA Vitality can benefit from a 30% discount on 12 and 18-month Passport and Platinum membership contract and a 20% cash back if attending the gym 24 times in each calendar quarter. Please request AIA to send you the Ts and Cs.
I have funeral insurance with you and the policy no is 9040****. First I would like to notify you that I have changed my address. My new address is 22/29-33 Church St Ryde NSW 2112. Also, could you send me the policy wording and certificate of insurance? And I am just checking until what age do I have to pay the premium?
Thanks
Hello Elizabeth.
I forwarded your information to our administrative department and they will be in contact shortly.
Thank you.
Is there a premium limit ($) that you need to have before you get access to AIA?
Hi Mo. Thanks for reaching out.
I assume you want to know if there is a specific AIA premium you need to have in order to join AIA Vitality. Generally, as long as you purchase an AIA Priority Protection policy or an insurance policy through one of AIA’s insurance partners, you’ll be eligible to join AIA Vitality, regardless of your premium amount.
So, as I walk over 12,500 steps a day, would I achieve platinum status in the first year?
Hi Tim.
It’s best to reach out to AIA Vitality directly concerning any queries regarding their reward’s program. You can give them a call on 1800 848 254 or leave them a message on their website’s ‘Contact Us’ page.