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About AIA Australia

AIA Australia was launched in 1972 and has over 40 years’ experience empowering people to live longer, healthier lives. What makes this life insurance specialist different from other insurers is their passion for keeping up with technological advancements; actively seeking new and innovative ways to improve their claims process, while regularly updating their products.

Entrusted to protect over 2.5 million Australians, AIA Australia has grown to become one of the largest speciality insurers, providing a number of leading products through the AIA brand, including Super Funds such as Rest and Sun Super.

AIA Australia has offices all around the country, with their head office based in Melbourne. They have won numerous awards over the years, the most recent one for their initiative in launching AIA Vitality, a health and wellness programme rewarding customers for making healthy lifestyle choices.

When you’re covered under an eligible AIA Australia life insurance policy you have the opportunity to join their Vitality program and enjoy all the savings and rewards that come with it.

You’ll receive discounts and earn rewards when you complete various online health assessments and for being physically active. AIA Australia has recently revitalised their Vitality program; visit our AIA Vitality page for more information.

AIA Australia is one of the largest group insurers, with over 2.5 million Australians benefiting from their life insurance services Their A+ Standard and Poor’s rating confirms their financial strength (30th June 2016). What’s more, AIA Australia is a wholly-owned subsidiary of the AIA Group and thus backed by the collective group experience and financial stability.

History of The AIA Group

In 1919 a young American, named Cornelius Vander Starr, opened a small insurance agency in Shanghai. He went on to establish the International Assurance Company Limited (INTASCO) in 1931. In 1947 INTASCO moved its head office to Hong Kong and changed its name to the American International Assurance Company Limited (AIA Co.)

American International Group Inc (AIG) experienced a liquidity crisis in 2008 and subsequently positioned AIA Group for a public listing. AIA Group Limited became a constituent stock on the Hang Seng Index, this marked the end of AIA’s association with AIG.

Today the AIA group operates in 18 markets, including Australia, Thailand, China, Indonesia and New Zealand, with their head office based in Hong Kong.


Cornelius Vander Starr opens insurnace agency in Shanghai.


Cornelius establises the International Assurance Company Limited (INTASCO).


The International Assurance Company Limited opens head office in Hong Kong and changes name to AIA.


AIA formes a subsidiary in Australia.


AIA splits from the AIG.


AIA has the third largest IPO in history when it listed on the Hong Kong stock exchange.


Market leading AIA Vitality Health program is introduced.

Key Statistics

The AIA Group is the second largest life insurer in the world and the largest Hong Kong-headquartered company on the Hong Kong stock exchange.

It is a market leader based on life insurance premiums and as of November 2015 they held a total of US$168 Billion in assets. The AIA Group has over 29 million individual policies and over 16 million participating members in group insurance schemes.

AIA Australia protects the lives of more than 2.5 million Australians. In 2011 they paid out over $1.7 million in claims every working day. In 2012 that number doubled to $2.2 million and in 2014 AIA Australia was paying out $3.4 million every working day, that’s $861 million in claims every year.

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Your Questions about AIA Answered

In 2011 AIA Australia paid out over $1.7 million every working day. In 2012 that number doubled to $2.2 million, that’s $569 million in claims a year. In 2014 they paid out $3.4 million claims every working day.
No, AIA Australia is wholly-owned by the Hong Kong-based AIA Group Limited (AIG), currently the largest independent publicly listed pan-Asia Life Insurer.
The AIA Group is positioned all over the world, but their Australian arm is headquartered in Melbourne. The AIA Insurance teams are based throughout Australia, with offices in Sydney, Adelaide, Perth and Brisbane.
They’ve been around as AIA since 1919 and branched out to Australia in 1972.
AIA Australia was formerly known as American International Assurance Company (Australia limited), they were renamed AIA in 2008.
AIA stands for American International Assurance when it was part of AIG. Since splitting from AIG, it has simply been known as the AIA Group.
The AIA Group has a presence in 18 markets, including Australia, Hong Kong, Thailand, China, Indonesia and New Zealand.
AIA Australia is registered under section 21 if the Life insurance Act 1995 and supervised by APRA, the Australian Prudential Regulation Authority that strives to ensure financial promises made by institutions are met.

ARPA diligently monitors financial institutions, like AIA Australia, making sure they manage their risks prudently, minimising the likelihood that policy holders might suffer a financial loss should the insurer run into financial difficulty. Meaning, if AIA Australia were to experience a financial crises, they should have enough financial reserves set aside for the purpose of paying out claims.

AIA Australia has over 2.5 million customers in Australia as of 2012.
AIA Australia uses Hannover as their reinsurer, whom they have a Treaty Arrangement with.

Yes, this is correct. As of the 31st of August 2016, AIA discontinued their Funeral Protection Product and will no longer be offering it to new clients. Their stand-alone funeral insurance product has now been replaced by a new product called MaxLife Final Expenses.

If you currently hold an active AIA Funeral Protection policy, you will still be covered according to the terms of you agreement.

If you have any questions about taking out a policy with AIA Australia, or concerns about your existing AIA Australian policy, please feel free to ask one of our experts for advice. Alternatively if you’d like to compare AIA Australia with different Australian Insurers try our free online comparison tool.

Ask an Expert?


  • Reg Rosewarne |

    I have a Superannuation fund. I am no longer employed. Does my wife still receive my policy payout if I die? I read in the newspapers that if you have a superannuation policy and no longer work you do not receive the insurance payout?

    • Brett Lenertz SPECIALIST
      Brett Lenertz |

      Great question Reg, I presume that you are referring to an Industry Type Superannuation Fund that has a Life Insurance component automatically provided to it’s members and if this is the case it is definitely possible that your Insurance will not pay your beneficiary if you are no longer working as depending on your Fund, there may be policy conditions that stipulate this. You will have to check with your administrator of your Superannuation Fund around this or with your previous Employer. These funds will often have expiry ages on the Life Insurance component of often 65 or 70 years of age also because there is zero to very little medical underwriting on these policies and these are often provided at a low cost to the members due to the volume of employees within the fund. If we can help you at all with your Life Insurance needs please call us on 1300 135 205 as we compare up to 12 x Life Insurance Providers in the market.

  • Bree |

    What is your Member Fax number for medical documentation?

    • Russell SPECIALIST
      Russell |

      Hi Bree

      As AIA has different fax numbers for the claims department and for applications. I suggest you contact the number above and ask for the most appropriate fax number for your circumstance.

  • Annea |

    Do you have any life policies that will provide guaranteed life cover for a 65 year old without having to disclose your Medical History (A smoker with emphysema)?

    • Russell SPECIALIST
      Russell |

      Hi Annea

      Thank you for your question, currently we have elected to only provide life insurance policies that are fully underwritten (generally fully underwritten policies are easier to claim on, provide more affordable premiums, however the applicant needs to complete a full questionnaire about their medical history, which the insurer will review to see if it fits within their guidelines before they will offer you any cover).
      However we understand this doesn’t meet everyone’s requirements, therefore we have 2 funeral insurance policies that provide guaranteed acceptance cover so long as you are an Australian Resident and meet their entry age requirements of between 18 – 70. They cover Accidental death’s only for the first 12 months, then any type of death following this period and will cover you for up to $15,000. If you would like to know more about these options please contact us on 1300 135 205.

  • Damian John+slibar |

    To whom this may concern,

    I’d like to inquire about if you provide income protection insurance in relation to self employed people.

    I am starting work at the end of April. My client already has public liability insurance on her rural property.

    The work will be horticultural,gardening, mulching etc. including some tractor work. If you need specifics on the type of machinery I use I can provide details. There will also be some chainsaw work. If you can give me a quote or refer me to another local provider that would be appreciated. The work will also be only 2-3 days per week and for 6-8 weeks only, or longer depending on more work, or other suitable employment becomes available.

    Hope to hear from you soon,

    Kind Regards,

    Damian Slibar.

    • Russell SPECIALIST
      Russell |

      Hi Damien

      Yes we do specialise in assisting self employed persons find income protection and we currently have access to 11 insurers. However when I read your client’s situation it looks challenging for these reasons: Firstly the polices we have available are only available to permanent staff, these can be permanent part time (minimum 20 hours / week) or full time. Secondly is the short duration of work of only 6-8 weeks, here again our providers look at 6 – 12 months minimum. Lastly is their occupation, as they have a very diverse role, generally here they would want to see consistency, training and or experience to understand what occupation rating would be appropriate and if they would insure such an occupation.

      While I think it may be difficult for your client to get cover through us, I would still suggest your client reach out to one of our specialists and ask them to conduct a no obiligation pre-assessment for him / her to be certain as to what income protection cover is possible.

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